Desktop Technician
DEPARTMENT OF ROADS AND TRANSPORT
Vacancy at a glance
- Employer
- DEPARTMENT OF ROADS AND TRANSPORT
- Location
- Bedfordview
- Pay or stipend
- R338 106 p.a. (Level 07)
- Closing date
- of the advertisement, please accept that your application was unsuccessful. By submitting the employment application form, you agree and consent in terms of Section 11(1) of the Protection of Personal Information Act (POPIA), 2013 (Act 4 of 2013), for your personal information which you provide to the DFFE to being processed by the department and its employees, agents, Cabinet committees, and subcontractors for recruitment purposes, in accordance with the POPIA of 2013. For general enquiries please conduct Human Resources on 010 345 1535. NB: If you do not receive any response within 3 months, please accept that your application was unsuccessful. No faxed, post or hand delivered, and late applications will be considered.
These details come from the listing data. Confirm them on the original advert before applying. An unspecified detail has not been verified and should not be assumed.
Overview
Provide technical support for desktop hardware, software, and peripheral devices. Install, configure and troubleshoot operating systems and standard applications.
Requirements
- A minimum three year National Diploma ( NQF Level 6) in Information Technology A minimum of 2 – 3 years’ experience in ICT Support Possession of the certification in ITIL Foundation or CompTIA A+, N+, Security + will be an added advantage
- Ability to interact with people on different levels, Ability to be service orientated, Ability to undertake a risk analysis and undertake a risk analysis and undertake a risk mitigation strategy, Ability to identify and interpret the required information fields and documentation, Ability to manage project, Ability to prepare reports, submissions and presentations
- Code 8/10 Driver’s License
Responsibilities
- Provide technical support for desktop hardware, software, and peripheral devices
- Install, configure and troubleshoot operating systems and standard applications
- Perform routine maintenance, updates, and patch management
- Respond to and resolve logged inc idents and service requests within SLA timelines
- Setup of new ICT equipment (desktops, laptops, printers, etc.)
- Support network connectivity at the desktop level (LAN/Wi -Fi troubleshooting)
- Maintain asset registers and ensure accurate tagging and tracki ng of ICT equipment
- Participate in ICT infrastructure rollouts and upgrades
- Deliver both in-person and remote technical assistance to staff across all departments, ensuring minimal disruption to operations
- Promote responsible ICT usage by guiding users on security protocols, software best practices, and digital hygiene
- Escalate complex or unresolved technical issues to second-tier support teams or designated ICT Practitioners for further investigation and resolution
- Configure and update endpoint securi ty tools to mitigate risks associated with cyber threats and system vulnerabilities
- Track and report on user compliance with ICT security frameworks, flagging any deviations for immediate action
- Participate in the setup and testing of backup and recovery solutions to minimise data loss and downtime
- Maintain comprehensive records of service requests, troubleshooting steps, and outcomes
- Create and maintain user guides and FAQs to improve self -service capabilities
- Provide accurate and timely inputs for IC T performance metrics and departmental reports
How to apply
All applications to be submitted online on the following link: online at https//jobs.gauteng.gov.za
Enquiries
Ms. Khutso Motshekga Tel No: (010) 345 1538
Application checklist and CV advice
SpanSam application guidance — these tips supplement the original advert; they are not additional employer requirements.
For Desktop Technician at DEPARTMENT OF ROADS AND TRANSPORT, compare your qualifications and experience with each requirement in the original listing. Identify the examples from your work, studies or volunteering that demonstrate your suitability. State your actual responsibilities and achievements clearly; do not add skills or experience you cannot support.
Check the submission instructions
Use the application route shown above and confirm that the vacancy is still open on the original source. Check the closing date, location, reference number and any requested document format before submitting. If a detail is missing here, consult the employer’s advert rather than assuming it is optional.
Prepare the documents requested
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Explain how your experience fits
Read the responsibilities alongside the requirements before editing your CV. For each relevant skill, choose a concrete example that explains what you did, the setting in which you did it and the result. Use dates and qualification names consistently across your CV and application form. If you are applying for an early-career opportunity, relevant projects, practical training and volunteering can help explain your experience, but should be labelled honestly rather than presented as paid employment.
Keep the strongest relevant information easy to find. A short professional profile, clear section headings and readable bullet points help a recruiter locate your education, skills and experience. Avoid copying every phrase from the advert into your CV. Use the employer’s terminology only where it accurately describes your background. Do not include identity documents or private financial information in a public CV unless the verified application process specifically requests them through a suitable channel.
Review before you submit
Open your final attachments to check that the files are readable, the correct versions are included and your contact details are accurate. Where an application portal is used, check for a confirmation screen or email rather than assuming an upload completed successfully. If the advert requests a reference number in an email subject or application form, copy it exactly from the official advert. Submit through the stated route; sharing a CV in a social-media comment is not a substitute for applying.
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