Inbound Agents
DEPARTMENT OF EMPLOYMENT AND LABOUR
Overview
Attend to customer queries for Inbound services. Register and capture COID claims on the operational system.
Requirements
- Grade 12 Certificate. (NQF Level 4)
- No experience required
- Knowledge: Knowledge of relevant Regulations, Law and Legislation (PFMA, COIDA, POPIA, Promotion of access of Information Access, Public Service Act, Labour Relation Act, National Treasury Regulations)
- Digital Acumen/Call Centre Functionalities
- Call Management
- Query Management
- Stakeholder Development and Management
- Compensation Fund, policies, procedures, processes
- Contact Centre vision and objectives
- Contact Centre Performance
Responsibilities
- Attend to customer queries for Inbound services
- Register and capture COID claims on the operational system
- Perform continuous process improvements
How to apply
Application instructions from the official source
Direct Your Applications to: Jobs [email protected] FOR ATTENTION : Sub-directorate: Human Resources Planning Practices and Administration
Verify before you apply
SpanSam summarises opportunities for easier discovery. Always confirm the closing date, eligibility requirements and submission instructions on the original source before sending personal information or documents.
Enquiries
Recruitment enquiries
Ms W Semahla, Cell: 064 965 8737
About this listing: SpanSam is an opportunity discovery service and is not the hiring employer unless explicitly stated. Application decisions and source-listing changes are controlled by the employer or institution.