Service Desk Agents: Maintenance: Systems Operations (Head Office And Regions)
DEPARTMENT OF PUBLIC WORKS AND INFRASTRUCTURE
Overview
Answer and/or make calls (inbound and/or outbound) and respond to emails. Handle customer (internal & external) inquiries both telephonically and by email.
Requirements
- A minimum Senior Certificate/Grade 12/ equivalent NQF Level 4 qualification
- A relevant exposure in a customer service, ICT or Facilities Management environment
- Training on Telephone etiquette, Customer service and PFMA will be added advantage
- Computer s kills such as an understanding of Ms Word, Excel, Internet browsing, tasking and email
- Good verbal and written communication and listening skills
- Typing skills with knowledge of Call Logging systems
- The candidates should be prepared to work 24/7 shifts, including weekends and holidays
Responsibilities
- Answer and/or make calls (inbound and/or outbound) and respond to emails
- Handle customer (internal & external) inquiries both telephonically and by email
- Research required information by clients (internal/external) using available resources
- Manage and r esolve customer (internal & external) complaints/queries/FM service requests, IT related faults etc
- Enter and update new customer information into appropriate systems
- Process orders, forms,
How to apply
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