Customer Service Intern | Kickstart Your Career With Frogfoot
Overview
The Customer Service Intern will support the Customer Service team by assisting with customer enquiries, service-related queries, and administrative tasks while learning how to deliver exceptional customer experiences.
Requirements
- Be a South African Citizen
- Be between 18 and 35 years of age
- Have completed Grade 12 / Matric
- Have a relevant 3-year Degree or Diploma in Customer Service, Business Administration, Communications, Contact Centre Operations or a related field; OR have a relevant Higher Certificate or Occupational Qualification at NQF Level 5
- Be currently unemployed
- Not be enrolled in any MICT SETA or other SETA-funded programme
- Have strong verbal and written communication skills
- Be comfortable speaking to and assisting different types of people
- Have a positive and customer-focused attitude
- Be willing to learn new systems, products, and processes
- Be able to remain calm and professional when dealing with challenging situations
- Be comfortable working as part of a team
- Have good attention to detail and administrative skills
- Be eager to learn and develop your career
Responsibilities
- Assist with responding to customer enquiries professionally and timeously
- Support customers across different communication channels, including telephone, email and other digital platforms
- Listen to customer concerns and gather the relevant information needed to assist them
- Provide accurate information about Frogfoot products, services and processes
- Ensure customers are directed to the correct person or department when required
- Assist with investigating customer queries and service-related concerns
- Learn how to identify possible solutions and escalate more complex issues to the relevant team
- Follow up on assigned customer queries to ensure they are progressing towards resolution
- Capture and update customer information accurately on relevant systems
- Maintain accurate records of customer interactions, queries and resolutions
- Work closely with Customer Service colleagues and other internal teams
- Participate in training, coaching and development opportunities
How to apply
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