24hr Sales and Customer Associate- Gillwell Mall
Overview
The Sales Associate is responsible for delivering an exceptional in-showroom customer experience by converting customer visits into sales through effective product demonstration, needs analysis, and accurate order processing. The role focuses on frontline sales execution, customer service, administration, and adherence to operational standards.
Requirements
- Grade 12 / Matric (minimum requirement)
- Minimum 1 years’ retail sales experience
- Customer-facing sales experience within a target-driven environment
- Availability to work shifts, weekends, and public holidays
- Clear credit and criminal record
Responsibilities
- Actively engage customers on the showroom floor to understand their needs and convert interactions into sales
- Demonstrate products effectively, clearly communicating features, benefits, pricing, and promotional offers
- Achieve individual sales targets, conversion rates, and productivity expectations
- Deliver a consistently positive, professional, and customer-focused sales experience
- Guide customers through the full customer journey, including product selection, ordering, payments, and after-sales processes
- Resolve basic customer queries and escalate complex issues to the Store Supervisor or Showroom Manager
- Maintain strong knowledge of products, categories, pricing, and promotions
- Capture customer orders, documentation, payments, refunds, and credits accurately and timeously
- Support basic stock handling activities, including receiving assistance, stock movement, and floor replenishment
- Adhere to all policies, procedures, quality standards, and internal controls
- Support teamwork and collaborate with team members to achieve showroom targets
How to apply
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