Airport Operations Specialist (Airside)
Overview
The Airport Operations Specialist (Airside) is responsible for developing and overseeing operational plans, ensuring resources are aligned with business priorities and demand forecasts. This role involves managing relationships with third-party providers, leading performance reviews, and acting on behalf of the Base Manager when necessary. The specialist will analyze operational data, design monitoring tools, and provide guidance to operational staff to maintain service quality and compliance with safety regulations.
Requirements
- Grade 12 or Equivalent (Essential)
- Diploma/Bachelor's Degree in Aviation Management, Data Analytics, Logistics, or a related discipline (Essential)
- Minimum 7 years' experience in airport or airline operations, with at least 2 years in a specialist or supervisory capacity (Essential)
- Demonstrated experience in third-party/vendor performance management (Essential)
- Demonstrated experience in data analytics (Essential)
- Proven track record of applying data insights to improve operational efficiency and service quality (Essential)
- Knowledge of Baggage and Ramp handling Procedures
- Knowledge of IATA Airport Handling Manual (AHM)
- Knowledge of IATA Ground Operations Manual (GOM)
- Knowledge of Ground Support Equipment (GSE), Safety Standards and Maintenance
- Sound understanding of SACAA regulations and airport operational standards
- Knowledge of relevant Airport Authority Operation Procedures Manual
- Knowledge of IATA Dangerous Goods Manual
- Proficiency in data analysis tools, reporting systems, and MS Office.
Responsibilities
- Develop and oversee weekly operational plans, aligning resources to business priorities.
- Anticipate operational constraints and recommend solutions to maintain service quality.
- Contribute to workforce and capacity planning to ensure operational resilience.
- Manage relationships with contracted third-party providers and airport authority.
- Lead performance reviews with service providers, addressing deficiencies.
- Collaborate with internal stakeholders to align operational activities.
- Act as the delegated authority for the Base Manager during periods of absence.
- Provide guidance and direction to operational staff and resolve complex issues.
- Represent the Base Manager in audits, regulatory inspections, and operational forums.
- Collect, interpret, and model operational data.
- Design and maintain dashboards and reporting tools for performance monitoring.
How to apply
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