Billing & Collections Administrator
Overview
The Billing & Collections Administrator will manage a high-volume debtor portfolio, ensuring accurate billing and effective collections. Responsibilities include resolving billing queries, following up on outstanding payments, and maintaining financial records. The role involves working within a collaborative finance team and building professional relationships with clients across various industries.
Requirements
- Diploma or Degree in Finance, Accounting, or a related field (advantageous)
- Certificate in Credit Management or Debt Collection (beneficial)
- Proven experience in a billing and/or collections environment
- Strong account reconciliation experience
- Experience using Xero (advantageous)
- Advanced Excel skills, including VLOOKUP/XLOOKUP and PivotTables
Responsibilities
- Process and issue accurate monthly invoices across multiple entities
- Verify billing data and supporting documentation before finalising charges
- Process and allocate payments, credits, adjustments, and billing corrections
- Reconcile customer accounts and maintain accurate debtor ledgers
- Manage billing queries and resolve discrepancies promptly
- Manage the full collections cycle and follow up on outstanding accounts
- Build professional client relationships while maintaining a firm approach to collections
- Prepare month-end billing summaries and reports for management
- Produce accurate debtor age analysis reports and monitor overdue balances
How to apply
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