Change and Post Impact Coordinator - National

Overview

The Change and Post Impact Coordinator plays a critical role in ensuring the structured planning, coordination, and execution of network changes, while driving accountability and continuous improvement following service-affecting incidents. The role is responsible for supporting change governance, facilitating effective communication between stakeholders, maintaining accurate documentation, coordinating Change Advisory Board (CAB) activities, and identifying and tracking recurring network or service issues to support long-term service improvements.

Requirements

• Strong understanding of administrative and coordination processes
• Exceptional attention to detail
• Ability to manage multiple priorities and work effectively under pressure
• Strong written and verbal communication skills
• Proficiency in Microsoft Excel, Word, and collaboration tools
• Familiarity with ticketing systems and change management tools
• Basic understanding of network operations and ITIL-based change control processes
• Experience coordinating activities across multiple teams and stakeholders
• Experience within a Network Operations Centre (NOC), ISP, telecommunications environment, or similar operational environment
• ITIL Foundation certification or relevant change management training (advantageous)

Responsibilities

• Review incoming change requests for completeness and compliance
• Log and track approved change requests
• Ensure impact assessments are completed before changes are approved
• Coordinate change communications and document pre- and post-change checks
• Act as the first point of contact for change-related queries
• Manage rejected changes and track resolutions
• Maintain the Change Conflict Register
• Organise and chair regular Change Advisory Board (CAB) meetings
• Prepare and update change request tickets
• Monitor change request queues to manage response and processing times
• Provide operational coordination as required
• Participate in a rotational standby schedule for emergency change requests
• Document network and service outages accurately
• Follow up with teams and vendors to investigate incidents
• Identify patterns and recurring outages for escalation
• Coordinate and monitor improvement plans for high-impact issues
• Track escalated faults to implementation of fixes
• Maintain records of known network vulnerabilities
• Draft and prepare Root Cause Analysis (RFO) reports
• Compile information for Service Improvement Plans (SIPs)

How to apply

Apply on source site