Coordinator: Pay Point (Knysna Mall
Overview
Join Woolworths as a Coordinator: Pay Point and play a key role in delivering exceptional customer service at our Corporate Stores. Located within the vibrant retail environment, you will drive efficient till operations, manage stock and shrinkage, and lead a motivated team to ensure seamless transactions. This role requires strong decision-making, leadership skills, and a commitment to upholding Woolworths' high standards.
Requirements
- Minimum Grade 12 certificate or equivalent National Qualifications Framework (NQF) level.
- Demonstrated experience in frontline retail roles, showcasing a solid understanding of customer service operations.
- Proven team leadership experience, with ability to motivate and manage operational staff effectively.
- Excellent communication skills, both verbal and written.
- Strong decision-making and problem-solving abilities.
- Good planning and organizational skills.
- Advanced customer service orientation.
- Knowledge of company policies and procedures.
- Ability to identify and manage shrinkage and stock discrepancies.
- Flexibility to work various shifts.
Responsibilities
- Drive efficient and accurate till operations ensuring swift and seamless customer transactions.
- Lead, motivate, and manage the till operations team.
- Deliver exceptional customer service by engaging with customers and resolving queries.
- Identify and manage shrinkage and stock discrepancies.
- Ensure compliance with till point authorisations and cash handling procedures.
- Maintain adequate supplies of stationery, equipment, and packing materials at till points.
- Train and develop till operators.
- Report acts of dishonesty and suspicious activities promptly.
- Plan, coordinate, and follow up on till operation activities.
- Lead by example demonstrating professionalism.
How to apply
Verify before you apply
SpanSam summarises opportunities for easier discovery. Always confirm the closing date, eligibility requirements and submission instructions on the original source before sending personal information or documents.
About this listing: SpanSam is an opportunity discovery service and is not the hiring employer unless explicitly stated. Application decisions and source-listing changes are controlled by the employer or institution.