Coordinator : Pay Point
Overview
Join Woolworths as a Coordinator: Pay Point and play a key role in delivering exceptional customer service at our Corporate Stores. Located within the vibrant retail environment, you will drive efficient till operations, manage stock and shrinkage, and lead a motivated team to ensure seamless transactions. This role requires strong decision-making, leadership skills, and a commitment to upholding Woolworths' high standards.
Requirements
- Minimum Grade 12 certificate or equivalent National Qualifications Framework (NQF) level.
- Demonstrated experience in frontline retail roles, showcasing a solid understanding of customer service operations.
- Proven team leadership experience, with ability to motivate and manage operational staff effectively.
- Excellent communication skills, both verbal and written.
- Strong decision-making and problem-solving abilities.
- Good planning and organizational skills.
- Advanced customer service orientation.
- Knowledge of company policies and procedures.
- Ability to identify and manage shrinkage and stock discrepancies.
- Flexibility to work various shifts.
Responsibilities
- Drive efficient and accurate till operations ensuring swift and seamless customer transactions.
- Lead, motivate, and manage the till operations team.
- Deliver exceptional customer service by engaging with customers and resolving queries.
- Identify and manage shrinkage and stock discrepancies.
- Ensure compliance with till point authorisations and cash handling procedures.
- Maintain adequate supplies of stationery, equipment, and packing materials at till points.
- Train and develop till operators.
- Report acts of dishonesty and suspicious activities promptly.
- Plan, coordinate, and follow up on till operation activities.
- Lead by example demonstrating professionalism.
How to apply
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