Locations: Boksburg & Umlazi
Job Summary:
Mr Price, a leading fashion and home-ware retailer in South Africa, is seeking a skilled and experienced Credit Associate to join our team at our Head Office in Durban. The Credit Associate will be responsible for the provision of a world class customer experience by actively facilitating the achievement of Mr Price Money’s in-store strategic objectives. The key focus of this role will include the demonstration of outstanding customer service, selling skills and the promotion of credit applications offered by Mr Price Money .
Key Responsibilities:
Customer Experience:
- Provide a fast, friendly service by actively seeking out customers to assess their needs and to provide assistance
- Actively strive for quick complaint resolution and the avoidance of escalation of issues
- Build and maintain internal and external customer satisfaction.
- Promote and/or market credit to customers
- Efficiently drive credit applications in store
- Successfully meet and/or exceed monthly credit targets efficiently
- Achieve and/or exceed daily sales goal by cross selling and promoting additional products and service
Administration:
- Assisting customers to complete credit applications utilizing iPads
- Maintain working knowledge of store’s policies and procedures
- Maintain knowledge of current sales, sales promotions and campaign related requirements
- Efficiently perform department tasks including creating displays and processing transactions
- Assist store managers/associates to identify and resolve issues in the store
- Maintains high level of personal integrity (e.g., practices and policies, work, high levels of attendance and personal appearance, schedule, accurate timekeeping records, etc.).
Minimum Requirements:
- Grade 12
- A minimum of 1 years’ experience in a similar role
- Selling skills essential
- Sales experience in the retail industry
- General administrative skills
- Knowledge of merchandising and stock management
- Customer service orientation and focus
HOW TO APPLY
BoksBurg, Gauteng
Umlazi, Kwa Zulu-Natal