Customer Consultant - Claremont
Overview
To interact with Dis-Chem’s customers and provide them with the necessary information to address inquiries regarding products and services. Deal with and help resolve any customer complaints and concerns.
Requirements
- Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)
- At least 1-year experience in administration or public relations
- Strong communication and customer interaction skills
- Computer literate – MS Office
- Willing and able to work retail hours
Responsibilities
- Ensure accurate data capturing and completion of documentation
- Check card balances, card reports and/or statements for customers
- Manage daily and weekly inventory control cards and promotional items
- Ensure Accurate Process of Transaction – TRMS – capturing and reporting
- Manage stock control and shrinkage
- Ensure effective internal communication
- Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants
- Manage and report complaints and compliments through the customer service diary
- Respond to written or e-mail queries on various platforms
- Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme
- Adhere to excellent telephone etiquette
- Coordinate and manage in-store events and promotions
- Assist customers with any queries and refer customers to the appropriate departments
- Ensure visibility of the Benefits Programme signage
- Provide relevant benefit programme training to all departments
- Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations
How to apply
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