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Customer Experience Administrator Retail (Customer Experience department)

Brights Hardware

Western Cape Entry Level Posted 30 Oct 2026 Closes in 13 days
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Vacancy at a glance

Company / organisation Brights Hardware
Location Western Cape
Type Entry Level
Posted 30 Oct 2026
Closing date 13 Nov 2026

Confirm details and submission instructions on the original advert.

Overview

The purpose of this job is to effectively ensure exceptional customer service and experience across all the touchpoints of the Brights customer’s journey. The Customer Experience Administrator will offer support to customers who have questions, concerns, problems or who want to purchase any of our products and services.

Requirements

  • Matric or Equivalent
  • Brights Induction (service excellence)
  • 1-2 Years minimum experience in a similar role (social media – Omnichannel Experience highly preferred)
  • Ability to handle pressure
  • Problem solving skills
  • Ability to communicate effectively (verbal & written) at all levels, proficient in English
  • Planning, time management & organizing skills
  • Excellent professional work standards, including grammar and oral proficiency
  • Computer & Typing (minimum of 35 wpm) skills
  • Decision making skills
  • Willing to take on responsibility
  • Attention to detail and high level of accuracy
  • Professional and neat
  • Available to work retail hours

Responsibilities

  • Ensure that customers are always satisfied via in Store assistance
  • Ensure customer enquiries, compliments & complaints are professionally and efficiently dealt with timeously from in Store
  • Ensure efficient compliments of all customer service and eCommerce related administration duties are submitted to the Support Hub daily
  • Assist with requests for quotes received from Support Hub
  • Prepare stock for online fulfillment
  • Accurately update & maintain customer profiles & preference on K8 and other systems
  • Participate in perpetual branch stock takes and customer service engagements in store
  • Assist with the recording of information for monthly performance reporting purposes
  • Liaise with a cross-functional team for support related to any customer experience journey matters
  • Contribute to customer excellence targets
  • Assist with handling e Commerce & Hub queries that require store management assistance
  • Strive to become a Brights brand & product expert
  • Provide frequent feedback on innovative and creative ways to exceed performance targets, drive revenue, and improve the retail customer experience
  • Contribute to efficiency of completing departmental tasks timeously & accurately
  • Provide administrative and customer support to the store, support hub, & departmental team

How to apply

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Application checklist

SpanSam application guidance — these tips supplement the original advert; they are not additional employer requirements.

For Customer Experience Administrator Retail (Customer Experience department) at Brights Hardware, compare your qualifications and experience with each requirement in the original listing. Identify the examples from your work, studies or volunteering that demonstrate your suitability. State your actual responsibilities and achievements clearly; do not add skills or experience you cannot support.

Check the submission instructions

Use the application route shown above and confirm that the vacancy is still open on the original source. Check the closing date, location, reference number and any requested document format before submitting. If a detail is missing here, consult the employer’s advert rather than assuming it is optional.

Prepare the documents requested

Keep your CV contact details current and tailor your profile to this opportunity. Include supporting documents only as requested by the employer. Check whether the employer requires an online profile, a cover letter or answers to screening questions. Complete required fields accurately and review attachments before sending.

Check the opportunity-specific conditions

Consider the practical details of the advertised position as well as its title. Check the stated workplace, schedule and employment arrangement on the employer’s page before deciding whether to apply. If salary or working hours are not advertised, treat them as unconfirmed rather than relying on estimates from similar roles. Where the source provides an enquiries contact, use it to clarify the advert; send applications only to the designated submission destination.

CV advice

Explain how your experience fits

Read the responsibilities alongside the requirements before editing your CV. For each relevant skill, choose a concrete example that explains what you did, the setting in which you did it and the result. Use dates and qualification names consistently across your CV and application form. If you are applying for an early-career opportunity, relevant projects, practical training and volunteering can help explain your experience, but should be labelled honestly rather than presented as paid employment.

Keep the strongest relevant information easy to find. A short professional profile, clear section headings and readable bullet points help a recruiter locate your education, skills and experience. Avoid copying every phrase from the advert into your CV. Use the employer’s terminology only where it accurately describes your background. Do not include identity documents or private financial information in a public CV unless the verified application process specifically requests them through a suitable channel.

Review before you submit

Open your final attachments to check that the files are readable, the correct versions are included and your contact details are accurate. Where an application portal is used, check for a confirmation screen or email rather than assuming an upload completed successfully. If the advert requests a reference number in an email subject or application form, copy it exactly from the official advert. Submit through the stated route; sharing a CV in a social-media comment is not a substitute for applying.

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