Customer Experience Administrator Retail (Customer Experience department)
Vacancy at a glance
Confirm details and submission instructions on the original advert.
Overview
The purpose of this job is to effectively ensure exceptional customer service and experience across all the touchpoints of the Brights customer’s journey. The Customer Experience Administrator will offer support to customers who have questions, concerns, problems or who want to purchase any of our products and services.
Requirements
- Matric or Equivalent
- Brights Induction (service excellence)
- 1-2 Years minimum experience in a similar role (social media – Omnichannel Experience highly preferred)
- Ability to handle pressure
- Problem solving skills
- Ability to communicate effectively (verbal & written) at all levels, proficient in English
- Planning, time management & organizing skills
- Excellent professional work standards, including grammar and oral proficiency
- Computer & Typing (minimum of 35 wpm) skills
- Decision making skills
- Willing to take on responsibility
- Attention to detail and high level of accuracy
- Professional and neat
- Available to work retail hours
Responsibilities
- Ensure that customers are always satisfied via in Store assistance
- Ensure customer enquiries, compliments & complaints are professionally and efficiently dealt with timeously from in Store
- Ensure efficient compliments of all customer service and eCommerce related administration duties are submitted to the Support Hub daily
- Assist with requests for quotes received from Support Hub
- Prepare stock for online fulfillment
- Accurately update & maintain customer profiles & preference on K8 and other systems
- Participate in perpetual branch stock takes and customer service engagements in store
- Assist with the recording of information for monthly performance reporting purposes
- Liaise with a cross-functional team for support related to any customer experience journey matters
- Contribute to customer excellence targets
- Assist with handling e Commerce & Hub queries that require store management assistance
- Strive to become a Brights brand & product expert
- Provide frequent feedback on innovative and creative ways to exceed performance targets, drive revenue, and improve the retail customer experience
- Contribute to efficiency of completing departmental tasks timeously & accurately
- Provide administrative and customer support to the store, support hub, & departmental team
How to apply
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