Customer Service Agent Level 1 - JHB
Overview
Frogfoot is in search of a Customer Service Agent Level 1 to join the Customer Experience Team. This role is perfect for someone who enjoys helping people, solving problems, and delivering exceptional customer experiences. As a Customer Service Agent Level 1, you'll be the first point of contact for our customers, providing support, guidance, and solutions across multiple communication channels.
Requirements
- A Grade 12 / Matric qualification.
- The ability to quickly learn and confidently explain products, services, and processes.
- An understanding of customer service principles and best practices.
- Strong communication skills across multiple channels, including phone, email, and chat.
- The ability to manage customer concerns professionally while maintaining a positive attitude.
- A commitment to delivering excellent customer experiences and achieving service targets.
Responsibilities
- Deliver exceptional customer service across phone, email, chat, and voice channels.
- Respond to customer enquiries professionally, promptly, and with empathy.
- Investigate, resolve, and follow up on customer complaints and service-related queries.
- Provide customers with accurate information about Frogfoot products, services, and solutions.
- Take ownership of customer issues and ensure they are resolved from start to finish.
- Build trust and long-term relationships by creating positive customer experiences.
- Maintain accurate records of customer interactions and resolutions.
- Collaborate with internal teams to ensure customer concerns are addressed efficiently.
- Identify opportunities to improve customer satisfaction and provide feedback on service processes.
- Remain calm, patient, and professional when managing challenging customer interactions.
How to apply
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