Customer Service Agent
Overview
The Customer Service Agent is responsible for assisting passengers with ticket sales, bookings, and flight changes, while also addressing customer complaints and ensuring their satisfaction. This role requires a professional demeanor at all times, especially during flight disruptions and cancellations.
Requirements
- Grade 12 or equivalent
- Airport and ticket sales experience
- Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required
- Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook)
- Excellent understanding of delivering great customer service
- Excellent written and verbal command of the English language including proper phone etiquette
- Conflict resolution skills
Responsibilities
- Assist passengers with ticket sales, bookings and flight changes, including explaining rules, terms and conditions, regulations and procedures as and when required
- Assist customers when there are flight disruptions and/or cancellations
- Handle and safeguard of confidential information
- Address any complaints in a professional and timeous manner
- Escalate any problematic issues to the Supervisor on duty
- Provide professional customer service at all times
How to apply
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