CxHub Assistant (Temp)
Vacancy at a glance
- Employer
- Shoprite
- Location
- Cape Town, Western Cape
- Pay or stipend
- Not provided in listing
- Closing date
- 30 Oct 2026
These details come from the listing data. Confirm them on the original advert before applying. An unspecified detail has not been verified and should not be assumed.
Overview
The purpose of the Customer Service Assistant role is to provide customers with the best customer service experience, answering questions, resolving problems, and providing product/service information accurately and efficiently.
Requirements
- Minimum matric qualification or equivalent
- Proven experience of at least 1 year in a customer service role, preferably within a call centre or retail environment
- Strong verbal and written communication skills in English, with proficiency in additional South African languages considered an asset
- Ability to effectively handle customer inquiries and complaints
- Basic computer literacy, including experience with CRM software and MS Office applications
- Excellent problem-solving skills and ability to work under pressure
- Strong organisational skills and ability to prioritise tasks
- Demonstrated ability to work effectively both independently and within a team setting
- Willingness to work flexible hours including weekends and public holidays
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Resolve customer issues and complaints efficiently
- Record and update customer interactions and transactions accurately in the company's CRM system
- Provide detailed product and service information to customers
- Collaborate with internal teams to escalate and resolve complex issues
- Maintain up-to-date knowledge of company products, services, and policies
- Adhere to company policies and procedures, including those related to data privacy and security
- Contribute to a positive team environment by sharing knowledge and best practices
- Identify opportunities to improve customer service processes
How to apply
Application checklist and CV advice
SpanSam application guidance — these tips supplement the original advert; they are not additional employer requirements.
For CxHub Assistant (Temp) at Shoprite, compare your qualifications and experience with each requirement in the original listing. Identify the examples from your work, studies or volunteering that demonstrate your suitability. State your actual responsibilities and achievements clearly; do not add skills or experience you cannot support.
Check the submission instructions
Use the application route shown above and confirm that the vacancy is still open on the original source. Check the closing date, location, reference number and any requested document format before submitting. If a detail is missing here, consult the employer’s advert rather than assuming it is optional.
Prepare the documents requested
Keep your CV contact details current and tailor your profile to this opportunity. Include supporting documents only as requested by the employer. Check whether the employer requires an online profile, a cover letter or answers to screening questions. Complete required fields accurately and review attachments before sending.
Check the opportunity-specific conditions
Consider the practical details of the advertised position as well as its title. Check the stated workplace, schedule and employment arrangement on the employer’s page before deciding whether to apply. If salary or working hours are not advertised, treat them as unconfirmed rather than relying on estimates from similar roles. Where the source provides an enquiries contact, use it to clarify the advert; send applications only to the designated submission destination.
Explain how your experience fits
Read the responsibilities alongside the requirements before editing your CV. For each relevant skill, choose a concrete example that explains what you did, the setting in which you did it and the result. Use dates and qualification names consistently across your CV and application form. If you are applying for an early-career opportunity, relevant projects, practical training and volunteering can help explain your experience, but should be labelled honestly rather than presented as paid employment.
Keep the strongest relevant information easy to find. A short professional profile, clear section headings and readable bullet points help a recruiter locate your education, skills and experience. Avoid copying every phrase from the advert into your CV. Use the employer’s terminology only where it accurately describes your background. Do not include identity documents or private financial information in a public CV unless the verified application process specifically requests them through a suitable channel.
Review before you submit
Open your final attachments to check that the files are readable, the correct versions are included and your contact details are accurate. Where an application portal is used, check for a confirmation screen or email rather than assuming an upload completed successfully. If the advert requests a reference number in an email subject or application form, copy it exactly from the official advert. Submit through the stated route; sharing a CV in a social-media comment is not a substitute for applying.
Keep a record and protect your information
Save a copy of the advert and your submission confirmation. Use Mark as applied to track this opportunity in My Jobs. Verify the destination before sharing personal documents, and investigate requests for payment or sensitive financial information. SpanSam does not decide applications or guarantee interviews.
Prepare your free CVAbout this listing: SpanSam is an opportunity discovery service and is not the hiring employer unless explicitly stated. Application decisions and source-listing changes are controlled by the employer or institution.