CxHub Assistant (Temp)
Overview
The purpose of the Customer Service Assistant role is to provide customers with the best customer service experience, answering questions, resolving problems, and providing product/service information accurately and efficiently.
Requirements
- Minimum matric qualification or equivalent
- Proven experience of at least 1 year in a customer service role, preferably within a call centre or retail environment
- Strong verbal and written communication skills in English, with proficiency in additional South African languages considered an asset
- Basic computer literacy, including experience with customer relationship management (CRM) software and MS Office applications
- Excellent problem-solving skills and the ability to work under pressure while maintaining a positive attitude
- Strong organisational skills and the ability to prioritise tasks within a shift work environment
- Demonstrated ability to work effectively both independently and within a team setting
- Willingness to work flexible hours including weekends, public holidays, and shift rotations in compliance with labour laws
- Commitment to delivering exceptional customer service and upholding company values at all times
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Resolve customer issues and complaints efficiently, aiming for first contact resolution
- Record and update customer interactions and transactions accurately in the company's CRM system
- Provide detailed product and service information to customers
- Collaborate with internal teams to escalate and resolve complex issues
- Maintain up-to-date knowledge of company products, services, and policies
- Adhere to company policies and procedures, including those related to data privacy and security
- Contribute to a positive team environment by sharing knowledge and best practices
- Identify opportunities to improve customer service processes and provide feedback to management
How to apply
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