Delivery Lead: Senior Program Manager (iOCO0094)
iOCO
Overview
We are seeking an experienced Delivery Lead: Senior Program Manager to drive the successful execution of large-scale technology transformation programmes across multiple markets and delivery hubs. This is a strategic leadership role responsible for end-to-end programme governance, delivery execution, stakeholder engagement, financial management, and scaled agile delivery across several high-impact technology initiatives.
Requirements
- 12 to 15+ years of technology delivery experience
- Minimum 5 years in a senior Programme Management, Portfolio Management, or Tribe Leadership role
- Proven experience leading large-scale Agile delivery environments using SAFe or similar scaled agile frameworks
- Strong telecommunications industry experience, including exposure to BSS/OSS, CRM platforms, Billing and charging systems, Order management, Customer experience solutions, Sales and distribution platforms
- Demonstrated success managing multi-country technology programmes and distributed delivery teams
- Strong stakeholder management, governance, capacity planning, and vendor management expertise
- Experience delivering fixed and converged broadband solutions
- Exposure to AI, Data, MLOps, AIOps, Generative AI, or similar enterprise-scale technology programmes
- Experience managing executive-level stakeholders and steering committees
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline
- SAFe, PMP, PgMP, or equivalent programme management certifications highly advantageous
- Postgraduate qualifications are beneficial
Responsibilities
- Lead end-to-end delivery governance across multiple agile squads and workstreams
- Facilitate programme planning, Tribe Syncs, Scrum of Scrums, and quarterly planning cycles
- Identify, manage, and resolve cross-functional dependencies across technology, network, platform, and external stakeholder teams
- Define and monitor programme performance metrics, including throughput, cycle time, release frequency, and flow efficiency
- Drive agile maturity improvement initiatives and ensure adherence to best practices and Definition of Done standards
- Oversee the delivery roadmap across AI, Data, MLOps, AIOps, Generative AI, and emerging Agentic AI platforms
- Ensure alignment with data governance, privacy, compliance, consent, residency, and model-risk requirements
- Monitor and address delivery constraints related to infrastructure, environments, compute capacity, and data pipelines
- Lead the delivery of fixed and converged broadband solutions
- Coordinate cross-functional teams across product, network, field operations, and customer support functions
- Ensure software deployments align with network readiness, customer premises equipment (CPE) availability, and operational preparedness
- Embed customer experience standards into delivery practices and release governance
- Monitor customer experience outcomes across markets and manage risks that could negatively impact customers
- Drive digital sales and distribution initiatives, including dealer and agent platforms, trade-channel solutions, stock visibility, and commission management
- Coordinate market launch readiness, training, incentive structures, and operational support activities
- Optimise resource allocation across delivery hubs and markets, ensuring alignment to programme priorities
- Establish effective cross-hub collaboration models, shared backlogs, environments, and delivery practices
- Manage market-specific regulatory, compliance, tax, and operational requirements across multiple countries
- Lead engagements with systems integrators, technology vendors, and strategic partners
- Ensure successful execution of Statements of Work (SOWs), milestone delivery, defect management, and knowledge transfer activities
- Coordinate hyperscaler and cloud-provider engagements, including architecture reviews, landing-zone readiness, and consumption planning
- Produce executive dashboards, programme reports, and Steering Committee updates for senior leadership
- Own programme-level RAID management, ensuring risks and issues are proactively mitigated
- Manage programme budgets, resource commitments, forecasts, and financial performance
- Maintain programme governance frameworks, integrated plans, decision logs, and key delivery artefacts
How to apply
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