Job Title: General Assistant
Company: Cashbuild
Location: Various Locations
Closing Date: January 15, 2024
Description:
Cashbuild is currently seeking dedicated individuals to join their team as General Assistants in various locations. The primary responsibility of this role is to ensure comprehensive customer service in the store, including loading and merchandising of stock, shelf price labeling, and maintaining housekeeping within the designated area of responsibility.
Requirements:
- Grade 12 or a minimum of 1 (one) year of work-related experience.
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
- Ability to perform basic calculations accurately.
- Must be willing to work shifts, weekends, and public holidays.
- Must be able to work under pressure.
Job Description:
Customer Service:
- Acknowledge all customers and determine their needs.
- Advise customers correctly on products.
- Assist customers with any product queries.
- Handle customer complaints in a timely manner.
- Promote add-on sales, e.g., paint vs. paint brushes, thinners, etc.
- Ensure efficient customer service by loading customer purchases without delays.
- Load customer purchases carefully, avoiding damage to goods or the customer’s vehicle.
- Provide information on additional services, such as delivery service, bulk deposits, glass cutting, plan reading, credit programs, special orders, trusses, distant ordering, and VIC Customer Programme.
- Must be certified in product knowledge.
- Must be available in the aisle of responsibility.
Housekeeping:
- Ensure the area is free of obstacles, and stock is merchandised immediately after being received.
- Maintain correct shelf price labeling within the area of responsibility.
- Complete checklists as required, including duties related to the canteen and toilet/showers schedule.
Safety (OHSA) Requirements:
- Ensure safety (OHSA) compliance, including the use of safety gear, to ensure customer and staff safety within the area of responsibility.
- Merchandise stock safely for customers and colleagues to move within the store.
- Report any discrepancies to the Store Manager.
Ready for Business:
- Adhere to Ready for Business and Beyond my Control as per the CB Way.
Loss Prevention and Security:
- Identify gaps in displays, investigate causes, and report any concerns to management.
- Be aware of suspicious behaviors or people and report any suspicions to management.
- Do not load products for a customer without proof of purchase or required documentation.
HOW TO APPLY
QWA-QWA CENTRAL SETSING
CAVENDISH GLEN
ORANGE FARM CENTRAL
NKUZANA