IT Operations Regional Lead - KZN
Overview
Dis-Chem Pharmacies has an opportunity available for a Regional IT Operations Squad Lead (Retail) who will be responsible for ensuring the stability, availability and performance of all IT systems and services supporting retail operations within the assigned region. The role ensures uninterrupted store trading, effective IT service delivery, and alignment between technology operations and business objectives, while leading regional IT support teams and third-party service providers.
Requirements
- A+ N+ Prince2 ITIL Foundation (or higher)
- Retail industry experience strongly
- Experience with large multi-site
- Understanding of cyber security best practices in retail
- 8+ years relevant IT experience, with at least 3–5 years in a retail operations or field support management role
- Strong understanding of retail IT systems (POS, EFT, network, mobile devices)
- Experience managing geographically distributed teams
- Solid experience with ITIL processes (Incident, Problem, Change)
- Knowledge of network fundamentals, hardware, and store systems
- Ability to manage vendors and service partners
- Strong communication, stakeholder management, and leadership skills
- South African citizen
- MIE, clear criminal and credit
- Driver’s license and/or own reliable transport
Responsibilities
- Lead and manage regional IT operations teams, including technicians, field engineers, and service partners
- Oversee day-to-day IT service delivery across all sites within the region, and manage Vendors/Service Partners
- Ensure high availability and performance of critical store systems
- Drive rapid issue resolution to minimize operational downtime and impact on customers
- Act as the regional escalation point for major incidents
- Ensure controlled and documented execution of change activities in the region
- Coordinate and manage third-party field support
- Monitor service performance against SLAs and drive continuous improvement
- Oversee hardware lifecycle management and logistics within the region
- Mentor and develop a high-performing regional IT Support team
How to apply
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