Lost Property Administrator
Overview
The Lost Property Administrator is responsible for managing the collection and return of lost items at FlySafair stations. This role involves sorting lost property, identifying owners of lost documents, maintaining detailed records, and coordinating with various departments to facilitate the recovery of lost items. Additionally, the administrator will provide assistance to passengers regarding lost property policies and will be involved in training staff on the procedures.
Requirements
- Grade 12 or Equivalent (Essential)
- 1 —3 years' experience in Warehousing, Contact Centre or related environment (Essential)
- Proficient in the use of MS suite
- Driver's license (Essential)
- Basic understanding of warehouse principles
- Strong organizational skills
- Excellent communication skills (written and verbal)
- Good office administration and interpersonal skills
Responsibilities
- Collect passengers' lost property from FlySafair stations
- Sort lost property according to time periods of loss
- Return identified lost property to airports for passenger collection
- Assist with the delivery of lost property to couriers when required
- Identify and track owners of lost identification documents and passports
- Document and categorize lost items, maintaining detailed records and logs
- Follow procedures for handling valuable or sensitive lost items
- Keep the lost and found area organized and accessible
- Coordinate with relevant departments or authorities (e.g., security, airlines, law enforcement)
- Provide monthly reports on the lost property process
- Co-ordinate charity drives in collaboration with the Customer Care Centre Manager
- Assist the Call Centre Team and baggage handlers with lost property queries
- Provide assistance and information to passengers regarding lost property policies and procedures
- Train staff in other stations regarding lost property procedures as and when required
How to apply
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