National IT Operations Lead
Overview
Responsible for management, maintenance, and support of end-user and on-premises infrastructure at stores, distribution centers, and offices, ensuring reliable on-site technology operations and supporting new store rollouts.
Requirements
- Diploma or degree in information technology or related
- 7+ years’ experience in IT operations, preferably in retail or distribution environments
- Experience managing regional or field support
Responsibilities
- Oversee regional IT operations teams supporting store and DC
- Ensure incident, request, and problem management processes are followed with clear SLAs
- Coordinate hardware lifecycle management, including procurement, deployment, and asset tracking
- Work with Retail Platforms and Infrastructure tribes to deliver IT components for new stores and refurbishments
- Ensure site readiness for network, POS, and end-user devices before rollouts
- Support major roll-outs and upgrades in stores and DCs
- Enforce security and access control policies for end-user devices
- Provide operational input into infrastructure and platform design
- Manage third-party field services providers
How to apply
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