NOC Supervisor - National
Overview
The NOC Supervisor is responsible for overseeing the day-to-day operations of the Network Operations Centre (NOC), providing leadership and support to NOC Engineers across assigned shifts. This role bridges the gap between the NOC team and management, combining strong technical expertise with people leadership, coaching, and operational oversight in a fast-paced, 24/7 environment.
Requirements
- A Diploma or Degree in Information Technology, Networking, Telecommunications or a related field would be advantageous, although relevant equivalent experience will also be considered.
- 3–5 years' experience in a NOC or technical operations environment.
- At least 1–2 years' experience in a supervisory or team leadership capacity.
- Experience working with enterprise-grade monitoring systems and ticketing platforms.
- A solid understanding of incident and escalation management, as well as client communication protocols.
- Experience leading or working within a 24/7 shift-based operational environment.
Responsibilities
- Leading the NOC Team & Shift Operations.
- Supervising and supporting NOC Engineers during assigned shifts.
- Providing coaching, mentoring and technical guidance to team members.
- Managing effective shift handovers.
- Acting as the first point of escalation for incidents and technical issues.
- Overseeing troubleshooting efforts and supporting root cause identification.
- Coordinating with internal technical teams and external vendors.
- Monitoring NOC dashboards and alerts.
- Maintaining compliance with SOPs, escalation protocols, SLAs and relevant security and regulatory requirements.
- Maintaining accurate shift logs and records of incidents.
- Providing regular reporting to the NOC Manager on team performance.
- Coaching and mentoring NOC Engineers to strengthen their skills.
How to apply
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