Online Administrator - Canal Walk
Overview
The main function of the role will be to ensure effective in-store operation for the Dis-Chem Online Store’s Click & Collect system.
Requirements
- Grade 12 / Matric
- Minimum of 1 years’ experience in a relevant retail environment
- Computer literate – MS Office and Internet browser administration
Responsibilities
- Promote the ultimate superior customer relations experience for all Click & Collect users.
- Manage customer orders and ensure that they are ready for collection before the customer visits the store.
- Stay up to date with all e-mail and system queries and act accordingly.
- Keep accurate records of all Click and Collect orders received, picked, packed and released to customer.
- Identify opportunities to reduce customer wait times upon picking at stores.
- Report any system issues as soon as it appears.
- Correctly pick and pack parcels to avoid customer discrepancies.
- Resolve any customer queries in the fastest and most appropriate way possible.
- Inform management of any unresolved customer matters.
- Maintain regular communication with management and provide feedback regarding online operations.
- Implement all new operations as required by management.
How to apply
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