Product Manager: Customer Value & Insights
Overview
This role removes friction and pain for the customer and often for internal operations too across every product vertical. It’s the home of reporting, self-service, and creating insights from data. This is where most of our 'solve the customer issue and innovate' project work lives.
Requirements
- 3+ years in product management, with a strong customer-experience or data/insights bent.
- A track record of cutting support load through self-service and better tooling.
- Comfort working with data and BI teams to turn raw signal into prioritised work.
- Strong UX judgement - you can shape a flow, not just describe a problem.
- The discipline to run usability testing and validate that real customers succeed unaided.
Responsibilities
- Own reporting and self-service experiences across vouchers, virtual products, bill payments and utilities.
- Mine support tickets and usage data to find the systemic pain and distinguish it from the long tail of one-off gripes.
- Turn data into something customers couldn’t get before: proactive failure alerts, automated recons, spend insights.
- Benchmark our customer experience against what rivals offer and treat retention risks as product priorities.
- Shape the UX of dashboards and self-service flows.
- Measure ticket reduction, self-service adoption, time-to-resolve and loop residual pain back into discovery.
How to apply
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