Restaurant General Manager Durban (BC)
Overview
As a Restaurant General Manager, you will take full ownership of the restaurant's operations, leading and inspiring a team while driving sales growth and managing profitability. This role requires creating a culture of accountability and delivering exceptional customer experiences, all while ensuring compliance with brand standards and operational procedures.
Requirements
- Grade 12 / Matric certificate
- Minimum of 5 years' experience in a Restaurant General Manager, Senior Store Manager, or equivalent leadership role within the QSR, fast food, restaurant, retail, or hospitality industry
- Proven experience managing large teams and high-volume operations
- Strong financial acumen with the ability to confidently manage and report on Turnover and sales performance, Gross Profit (GP), Labour costs, Food costs, Net Profit, Productivity and staffing efficiencies, Waste control and stock variances, Audit scores and operational KPIs
- Demonstrated success in driving sales growth and improving profitability
- Experience in recruitment, coaching, and developing management teams
- Strong administration, reporting, and computer literacy skills
- Ability to work flexible hours
Responsibilities
- Taking full ownership of all aspects of the restaurant's operations
- Leading, inspiring, and developing a team of managers and crew members
- Driving sales growth and ensuring the restaurant consistently achieves its targets
- Managing profitability through effective control of GP, labour, food costs, and operating expenses
- Delivering exceptional customer experiences and creating a service-driven culture
- Ensuring compliance with all brand standards, food safety, health and safety, and operational procedures
- Analysing business performance and implementing action plans to improve results
- Recruiting, training, coaching, and succession planning future leaders
- Managing staffing levels and ensuring optimal productivity
- Overseeing stock management, ordering, and inventory control
- Driving a culture of accountability, recognition, and continuous improvement
- Ensuring the restaurant is always guest-ready, audit-ready, and operating at its very best
How to apply
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