Retail Operations Support Specialist
Vacancy at a glance
Confirm details and submission instructions on the original advert.
Overview
The Retail Operations Support Specialist acts as the first line of support for store operations, ensuring fast, accurate resolution of operational issues across pricing, promotions, operations, and master data in line with defined SLAs.
Requirements
- Diploma or degree in Retail, Commerce, or related field or 3–5 years’ experience in retail operations, master data, pricing or support roles.
- Experience working with store and head office systems and operational processes.
- 2–4 years of experience using SAP or equivalent systems.
Responsibilities
- Receive, assess, and resolve store-level operational queries across pricing, promotions, replenishment, labels, and system issues.
- Ensure accurate and timely resolution of issues to minimise disruption to store operations.
- Support smooth functioning of store processes by ensuring operational 'engine' runs without friction.
- Identify recurring issues and provide feedback to improve processes and systems.
- Effectively prioritise and triage issues, driving resolution to completion.
- Engage directly with store teams to understand and resolve operational issues.
- Collaborate with internal support teams (pricing, inventory, IT, compliance) to resolve queries.
- Escalate complex or unresolved issues to Escalation Analysts.
- Communicate clearly and effectively with store teams on issue status and resolution.
- Ensure all issues are logged, tracked, and resolved in line with SLA requirements.
- Maintain accuracy and completeness of issue tracking and reporting.
- Follow escalation protocols for high-risk or unresolved issues.
- Ensure adherence to operational processes, system rules, and governance standards.
Prepare for this opportunity
SpanSam guidance · Practical advice based on this listing, not additional employer requirements.
Match your background to the requirements
Compare the qualification named in the requirements with your completed studies. Use the exact qualification title and completion date in your CV. If your studies are still in progress, say so clearly. Check the source before assuming that a different qualification will be accepted.
Check the type and length of experience requested. Make relevant roles easy to find with consistent start and end dates, then explain your own responsibilities. Label internships, practical training and volunteering accurately so the recruiter can distinguish them from other employment.
Use the duties to tailor your CV
For Retail Operations Support Specialist, use the responsibilities above to decide which examples deserve space in your application. Choose a relevant task or project, explain what you personally did and describe the outcome. Use a measurable result where you have one, without inventing figures or sharing confidential information.
You do not need to repeat the whole advert in your CV. Help the reader connect your evidence to the advertised work. If you have not performed a duty before, describe relevant learning or transferable experience honestly rather than presenting it as a task you have already done.
Plan your submission
Check the original application page before preparing your final submission. If it uses a portal, review the required fields and file formats, complete each required step and look for a submission confirmation. Uploading a CV or creating a profile may be only part of the process.
Before applying, consider the advertised workplace and employment arrangement. Check any practical conditions that affect your availability with the employer rather than relying on another vacancy with a similar title.
About this listing: SpanSam is an opportunity discovery service and is not the hiring employer unless explicitly stated. Application decisions and source-listing changes are controlled by the employer or institution.