Seasonal Contact Center Agent
Leroy Merlin South Africa
Overview
The Seasonal Contact Centre Agent handles customer queries across multiple service channels, providing accurate information and resolving queries efficiently. The role requires strong communication and organisational skills.
Requirements
- Grade 12 or equivalent qualification
- Previous customer service experience is advantageous
- Contact centre experience is advantageous
- Knowledge of Zendesk or another CRM system is advantageous
- Strong communication skills
Responsibilities
- Handle customer interactions across active service channels
- Respond to queries through phone, email and social media
- Assist customers through live chat when available
- Provide information about orders and deliveries
- Support customers with after-sales queries
- Provide general product and service assistance
- Record customer tickets accurately in Zendesk
- Classify tickets according to the relevant query
- Provide timely updates on customer tickets
- Escalate complex matters to the appropriate team
- Maintain ownership of customer queries until resolution
- Work with internal teams to resolve customer issues
- Share recurring customer concerns with relevant stakeholders
- Provide customer feedback that can improve service delivery
- Adapt to new customer service tools and technologies
How to apply
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