Service Advisor – Service Centre
Overview
Join Core Group and become part of a fast-paced, customer-focused service environment as a Service Advisor. This role is crucial for managing repairs entering and leaving the Service Centre, coordinating administration around repairs, collections, receiving, and dispatch, while keeping customers informed throughout the repair journey.
Requirements
- Matric is essential
- A relevant tertiary qualification would be advantageous
- Minimum 3 years' experience in a similar administrative or service centre role
- Strong administration and organisational skills
- Excellent attention to detail and accuracy
- Good written and verbal communication skills
- Strong customer service orientation
- Ability to work against daily deadlines and operational targets
- Comfortable working in a high-volume, process-driven environment
- Experience using FileMaker and GSX, or similar ERP/CRM systems, would be advantageous
Responsibilities
- Provide professional and efficient support to customers throughout the repair process
- Respond to customer queries and provide clear, accurate and timely updates
- Coordinate courier collections and follow up on outstanding collections
- Accurately capture and maintain repair and collection information on relevant systems
- Receive devices into the Service Centre and inspect parcels for damage, tampering or discrepancies
- Ensure devices are correctly booked into the system and allocated for repair
- Verify serial numbers, waybills, security seals and supporting documentation
- Prepare repaired devices for dispatch or customer collection
- Ensure waybills, shipping manifests, proof of delivery and dispatch information are completed accurately
- Ensure devices are appropriately and securely packaged before dispatch
- Process invoices and ensure payments have cleared before devices are released
- Complete daily banking and reconciliation-related administration
- Send customers updates relating to payment, collection and repair status
- Maintain accurate filing, reports and administrative records
- Monitor stationery and packaging requirements and assist with stock control
- Ensure all daily operational and administrative tasks are completed accurately and within required deadlines
How to apply
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