Store Systems Implementation Manager (Portuguese Speaking)
Overview
The Store implementation Systems Manager role is focused on coordinating the implementation, rollout and adoption of store-facing technology systems across retail operations. This includes aligning store readiness, system configuration, user training, stakeholder communication and post-go-live support to ensure that new or enhanced store systems are embedded effectively and support operational continuity.
Requirements
- A qualification in Information Systems, Information Technology, Business Management, Project Management or a related field
- +5 years’ experience in technology systems implementation, support, service delivery or systems management
- 3–5 years’ experience managing technology projects, enhancements, rollouts or system changes, including leadership, coordination or supervisory accountability within a technology systems, implementation or service delivery environment
- Experience coordinating user readiness, training, adoption support, vendors and cross-functional stakeholders
- Knowledge of technology systems, applications, service management, IT governance, risk controls, change management and incident management
Responsibilities
- Monitor service requests, incidents and escalations to ensure system-related issues are tracked, prioritised and resolved timeously
- Act as an escalation point for business-critical system matters and coordinate appropriate technical or operational responses
- Work with service delivery, operations and vendor teams to support service reliability, issue resolution and post-implementation stabilisation
- Provide day-to-day guidance, coordination and direction to team members, business users and support partners
- Monitor delivery quality, provide practical coaching and support knowledge sharing
- Coordinate priorities, remove delivery blockers and escalate matters that impact service delivery, adoption or operational continuity
- Ensure system delivery, configuration, documentation and support activities comply with approved Technology standards
- Identify risks, support trends, adoption issues and operational dependencies
- Use performance information and stakeholder feedback to recommend improvements
- Coordinate business readiness, communication and training activities
- Monitor user adoption, identify capability gaps and provide practical guidance
- Manage the implementation, enhancement and rollout of technology systems
- Coordinate implementation plans, timelines, dependencies, testing, readiness activities and go-live requirements
- Coordinate Technology teams, business stakeholders and service providers to resolve delivery dependencies
How to apply
Verify before you apply
SpanSam summarises opportunities for easier discovery. Always confirm the closing date, eligibility requirements and submission instructions on the original source before sending personal information or documents.
About this listing: SpanSam is an opportunity discovery service and is not the hiring employer unless explicitly stated. Application decisions and source-listing changes are controlled by the employer or institution.