Technical Analyst Kia South Africa (Pty) Ltd - Kia Importer - PDC
Overview
To provide the dealer network with both remote technical assistance and onsite technical support to resolve product/diagnostic concerns.
Requirements
- 3 - 5 Years as a Master Technician or Workshop Foreman position.
- Higher Diploma: Mechanical Engineering or Master Technician with Foreman experience.
- A broad understanding of the motor industry and legislation relating thereto.
Responsibilities
- Report directly to the Aftersales Operations Manager.
- Conduct research and gather data for operational reporting and decision making.
- Identify new opportunities/technologies for better operational processes.
- Define standard operating procedures (SOPs).
- Investigate and create technical bulletins for dealers.
- Provide specialist advice for process improvements.
- Support Customer Care and Warranty departments.
- Oversee the Technical Hotline and drive cases to completion.
- Provide detailed case reports upon resolution.
- Provide onsite training during technical interventions.
- Monitor dealer Special Tools and provide feedback.
- Maintain relationships with AMQC and assist in quality improvements.
- Escalate GSW cases and support OEM engineers.
- Submit QIR reports to improve product quality.
- Liaise with Customer Care for case resolution.
- Manage Bond Store preservation process and Port Action activities.
- Launch vehicle preparation.
How to apply
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