Technical Support Consultant - iStore JHB
Overview
iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. The iStore Technical Support Technicians provide technical support to customers, troubleshoot and resolve technical issues, and offer software support.
Requirements
- Completed Matric and IT qualification (minimum A+/N+)
- Experience in Helpdesk/1st Line Support
- Tenacity, enthusiasm, and urgency
- Conflict Management skills
- Situational Awareness
- Motivated and proactive in seeking learning and development opportunities
Responsibilities
- Provide technical support to iStore customers
- Troubleshoot and resolve technical issues
- Provide software support
- Offer training and assistance to customers
- Deliver exceptional and professional quality support service
How to apply
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