VERIFICATION TEAM MANAGER
Vacancy at a glance
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Overview
Mango5 is looking for an experienced and driven Team Manager to lead our merchant verification team within our Operations department. In this role, you'll be responsible for overseeing a team of Merchant Verification Officers, ensuring daily productivity targets are achieved and maintaining high standards of quality and accuracy. You'll manage daily workloads, monitor team performance, conduct quality checks and provide ongoing coaching and support to help your team succeed. You'll also play an important role in managing the day-to-day client relationship, preparing performance reports, addressing operational challenges and ensuring that processes and procedures are consistently followed.
Requirements
- Matric (Grade 12)
- Minimum 3 years of experience in finance administration, verification, compliance or back-office operations – preferred
- At least 1 year of team leadership or supervisory experience
- Experience managing productivity, quality, and operational performance in a target-driven environment
- Proven experience coaching, developing and managing employee performance
- Good understanding of financial documentation, verification and reconciliation processes
- Experience handling confidential financial information
- BPO or contact centre experience – advantageous
- Experience with Xero and CRM systems – advantageous
- Strong Microsoft Excel, Outlook and MS Teams skills
- Excellent verbal and written communication skills
- Strong organisational, analytical and problem-solving abilities
- Ability to manage client relationships, handle escalations and provide operational feedback
- A hands-on leadership approach with strong accountability and decision-making skills
- Clear criminal record
Responsibilities
- Lead, manage and support a team of Merchant Verification Officers to achieve daily and weekly targets
- Allocate workloads, manage priorities and ensure tasks are completed within agreed timelines
- Monitor team productivity, quality, outstanding records, exceptions and rework
- Conduct quality checks and spot-audits to ensure accuracy and compliance with required standards
- Identify recurring errors and implement corrective actions to improve team performance
- Provide regular coaching, feedback and performance guidance to team members
- Manage attendance, schedules, leave coverage and overall team engagement
- Address performance concerns and manage employee matters in line with Mango5 policies and procedures
- Handle escalations relating to verification discrepancies, documentation, compliance and data security
- Monitor and report on daily, weekly and overall team performance
- Prepare weekly operational reports covering productivity, quality results, challenges and progress against targets
- Act as the day-to-day operational point of contact for the client
- Lead regular progress meetings and ensure that agreed actions are followed through
- Work closely with Mango5 Operations, Recruitment, HR, L&D and other support departments to ensure smooth operations
- Ensure the team follows company policies, POPIA requirements, confidentiality and data security procedures
Prepare for this opportunity
SpanSam guidance · Practical advice based on this listing, not additional employer requirements.
Match your background to the requirements
Compare the qualification named in the requirements with your completed studies. Use the exact qualification title and completion date in your CV. If your studies are still in progress, say so clearly. Check the source before assuming that a different qualification will be accepted.
Check the type and length of experience requested. Make relevant roles easy to find with consistent start and end dates, then explain your own responsibilities. Label internships, practical training and volunteering accurately so the recruiter can distinguish them from other employment.
Use the duties to tailor your CV
For VERIFICATION TEAM MANAGER, use the responsibilities above to decide which examples deserve space in your application. Choose a relevant task or project, explain what you personally did and describe the outcome. Use a measurable result where you have one, without inventing figures or sharing confidential information.
You do not need to repeat the whole advert in your CV. Help the reader connect your evidence to the advertised work. If you have not performed a duty before, describe relevant learning or transferable experience honestly rather than presenting it as a task you have already done.
Plan your submission
Check the original application page before preparing your final submission. If it uses a portal, review the required fields and file formats, complete each required step and look for a submission confirmation. Uploading a CV or creating a profile may be only part of the process.
Before applying, consider the advertised workplace and employment arrangement. Check any practical conditions that affect your availability with the employer rather than relying on another vacancy with a similar title.
About this listing: SpanSam is an opportunity discovery service and is not the hiring employer unless explicitly stated. Application decisions and source-listing changes are controlled by the employer or institution.