VIP Personal Host
Overview
The VIP Personal Host is responsible for delivering a personalised, high-quality experience to Sun International’s VIP casino customers while supporting the acquisition, growth and retention of valuable customer relationships. Acting as a dedicated point of contact, the role builds strong relationships with VIP customers, anticipates and coordinates their individual requirements, and ensures a seamless experience throughout their visit. This includes meet-and-greet services, accommodation and transport arrangements, gaming support, personalised experiences, complaint resolution and ongoing relationship management. The role also works closely with internal teams to ensure VIP service standards are consistently delivered while contributing to customer loyalty and revenue growth.
Responsibilities
- Build and maintain strong relationships with VIP casino customers
- Act as a dedicated point of service and contact throughout the VIP customer journey
- Host customers within Privé and private gaming environments
- Coordinate meet-and-greet, transport, security, accommodation and other VIP requirements
- Understand individual customer preferences and personalise services accordingly
- Handle complaints, disputes and requests, escalating where appropriate
- Maintain accurate VIP customer profiles and CRM information
- Manage VIP customers through Salesforce in line with acquisition and retention targets
- Coordinate VIP excursions, activities, events and personalised experiences
- Manage rebate documentation and related programme administration
- Monitor VIP customer complimentary spend and discretionary allowances
- Track and report ROI across VIP initiatives
- Collaborate with internal departments to ensure consistent and seamless VIP service delivery
How to apply
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