Learnership: Car Rental – Call Center Agent | Europcar, Bruma, Zulberg
Vacancy at a glance
Confirm details and submission instructions on the original advert.
Overview
The purpose of this learnership is to provide unemployed youth with practical workplace experience and a nationally recognised qualification in Contact Centre and Business Process Outsourcing Support (NQF Level 3). Learners will gain exposure to call centre operations, including reservations, customer service, rental administration, and sales support.
Requirements
- Be unemployed and available full-time for the duration of the learnership.
- Be between 19 and 25 years of age (flexibility may apply depending on circumstances).
- Have a Grade 12 (Matric) qualification or equivalent.
- Be proficient in English (additional South African languages will be advantageous).
- Have basic computer literacy (Microsoft Office, email, and internet applications).
- Have a valid driver's licence (advantageous).
- Be willing to undergo criminal and credit checks in line with company policy.
- Be willing to work shifts, weekends, public holidays, and overtime.
Responsibilities
- Fulfil learnership qualification requirements within prescribed timeframes and standards.
- Attend all classroom training sessions and workplace learning activities.
- Complete assessments, assignments, portfolios of evidence, and practical workplace requirements.
- Answer inbound customer calls professionally and efficiently.
- Process rental reservations, amendments, extensions, and cancellations accurately.
- Handle customer enquiries regarding vehicle availability, pricing, products, promotions, and company policies.
- Provide customers with product and service information.
- Resolve customer complaints and escalate complex issues appropriately.
- Follow up on customer requests and outstanding queries.
- Achieve call quality, productivity, and service level standards.
- Maintain accurate customer records and update systems accordingly.
- Build positive customer relationships through professional communication.
Prepare for this opportunity
SpanSam guidance · Practical advice based on this listing, not additional employer requirements.
Match your background to the requirements
Compare the qualification named in the requirements with your completed studies. Use the exact qualification title and completion date in your CV. If your studies are still in progress, say so clearly. Check the source before assuming that a different qualification will be accepted.
Check the type and length of experience requested. Make relevant roles easy to find with consistent start and end dates, then explain your own responsibilities. Label internships, practical training and volunteering accurately so the recruiter can distinguish them from other employment.
Check any licence or professional registration mentioned in the requirements, including its category and validity. Confirm the wording against your own documents. Do not assume that a pending application or a different licence category meets the advertised condition.
Use the duties to tailor your CV
For Learnership: Car Rental – Call Center Agent | Europcar, Bruma, Zulberg, use the responsibilities above to decide which examples deserve space in your application. Choose a relevant task or project, explain what you personally did and describe the outcome. Use a measurable result where you have one, without inventing figures or sharing confidential information.
You do not need to repeat the whole advert in your CV. Help the reader connect your evidence to the advertised work. If you have not performed a duty before, describe relevant learning or transferable experience honestly rather than presenting it as a task you have already done.
Plan your submission
Check the original application page before preparing your final submission. If it uses a portal, review the required fields and file formats, complete each required step and look for a submission confirmation. Uploading a CV or creating a profile may be only part of the process.
For this learnership, check the advertised entry criteria and training commitments. Treat a stipend, qualification outcome or future permanent job as unconfirmed unless the official advert states it.
About this listing: SpanSam is an opportunity discovery service and is not the hiring employer unless explicitly stated. Application decisions and source-listing changes are controlled by the employer or institution.