Call Centre Agent
DEPARTMENT OF CORRECTIONAL SERVICES
Vacancy at a glance
- Employer
- DEPARTMENT OF CORRECTIONAL SERVICES
- Location
- National Head Office
- Pay or stipend
- R237 453 p.a.
- Closing date
- 9 Nov 2026
These details come from the listing data. Confirm them on the original advert before applying. An unspecified detail has not been verified and should not be assumed.
Overview
Handle enquiries and client service to deliver professional, courteous and accurate responses through all channels. Resolve enquiries at first point of contact wherever possible.
Requirements
- Grade 12 (Matric)
- Post -school Certificate/Diploma in customer service/administration will an added advantage
- No Experience required
- Experience in a Call Centre environment will be an added advantage
- Computer literate
- Competencies And Attributes: Proficient with CRM (e.g., MS Dynamics, Salesforce, or prescribed system), MS Office (Outlook, Excel, Word)
- Knowledge of call handling platforms (ACD/IVR/softphone), ticketing workflows, and knowledge base use
- Understanding of POPIA and information security basics
- Reporting procedures
- Administration procedures relating to the specific work environment including norms and standards
- Customer - centric, empathetic communication, active listening
- Problem -solving and sound judgment
- Attention to detail and accuracy
- Resilience, stress tolerance, and time management
- Team collaboration and accountability
- Written communication for Notes, memos, letters and reports
Responsibilities
- Handle enquiries and client service to deliver professional, courteous and accurate responses through all channels
- Resolve enquiries at first point of contact wherever possible
- Capture all enquiries comprehensively and accurately on the prescribed Custom er Relations Management (CRM)system
- Escalate complex matters promptly to relevant branches/units with clear documentation
- Maintain accurate records and support reporting and audit requirements
- Safeguard personal information and sensitive data
- Management of assets
How to apply
should be submitted online at https://careers.dcs.gov.za/ . Emailed, post or hand delivered applications will not be considered.
Enquiries
National Head Office: Ms NS Khumalo Tel No: (012) 307 2174 or Ms TP Ngobeni Tel No: (012) 305 8589.
Application checklist and CV advice
SpanSam application guidance — these tips supplement the original advert; they are not additional employer requirements.
For Call Centre Agent at DEPARTMENT OF CORRECTIONAL SERVICES, compare your qualifications and experience with each requirement in the original listing. Identify the examples from your work, studies or volunteering that demonstrate your suitability. State your actual responsibilities and achievements clearly; do not add skills or experience you cannot support.
Check the submission instructions
Use the application route shown above and confirm that the vacancy is still open on the original source. Check the closing date, location, reference number and any requested document format before submitting. If a detail is missing here, consult the employer’s advert rather than assuming it is optional.
Prepare the documents requested
Keep your CV contact details current and tailor your profile to this opportunity. Include supporting documents only as requested by the employer. For government vacancies, check whether the advert requires a Z83 form, which version to use and when supporting documents must be submitted. Follow that specific advert’s instructions.
Check the opportunity-specific conditions
Read the department’s instructions for this specific post carefully. Different public-service adverts can use different submission routes and supporting-document stages. Keep the official post reference separate from any circular or page number. Where the advert provides an enquiries contact, use it to clarify an application instruction you do not understand; do not assume that the enquiries address is also the application destination. Keep your answers consistent with your CV.
Explain how your experience fits
Read the responsibilities alongside the requirements before editing your CV. For each relevant skill, choose a concrete example that explains what you did, the setting in which you did it and the result. Use dates and qualification names consistently across your CV and application form. If you are applying for an early-career opportunity, relevant projects, practical training and volunteering can help explain your experience, but should be labelled honestly rather than presented as paid employment.
Keep the strongest relevant information easy to find. A short professional profile, clear section headings and readable bullet points help a recruiter locate your education, skills and experience. Avoid copying every phrase from the advert into your CV. Use the employer’s terminology only where it accurately describes your background. Do not include identity documents or private financial information in a public CV unless the verified application process specifically requests them through a suitable channel.
Review before you submit
Open your final attachments to check that the files are readable, the correct versions are included and your contact details are accurate. Where an application portal is used, check for a confirmation screen or email rather than assuming an upload completed successfully. If the advert requests a reference number in an email subject or application form, copy it exactly from the official advert. Submit through the stated route; sharing a CV in a social-media comment is not a substitute for applying.
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Save a copy of the advert and your submission confirmation. Use Mark as applied to track this opportunity in My Jobs. Verify the destination before sharing personal documents, and investigate requests for payment or sensitive financial information. SpanSam does not decide applications or guarantee interviews.
Prepare your free CVAbout this listing: SpanSam is an opportunity discovery service and is not the hiring employer unless explicitly stated. Application decisions and source-listing changes are controlled by the employer or institution.