Call Centre Agent
Overview
The Call Centre Agent is responsible for receiving calls from customers and passengers, addressing issues related to delays and cancellations, and providing assistance as needed. This role involves communicating effectively with customers both verbally and in writing, working collaboratively in a team environment, and managing confidential information.
Requirements
- Grade 12 or equivalent (Essential)
- Minimum of 1 to 4 Years experience in a Call Centre Environment (Essential)
- Travel or relevant qualification (Advantageous)
- Excellent communication in English (speak, read and write)
- Solid computer literacy
- Excellent phone etiquette
- No criminal or credit record
- Able to work on weekends, public holidays and flexible hours as required
- Own transport would be an advantage
Responsibilities
- Receive calls from customers / passengers
- Deal with problems such as delays, cancellations, etc.
- Explain processes to customers and assist them where necessary
- Work in a team and longer than normal hours (shift work)
- Deal with confidential information
- Communicate with customers both verbally and in writing
How to apply
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