Telkom Operator
DEPARTMENT OF HEALTH AND WELLNESS
Overview
Manage switchboard, email and telephonic enquiries, dispatching calls, taking and delivering messages, making announcements and paging staff over intercom. Manage the facility helpdesk.
Requirements
- Minimum educational qualification: General Education and Training Certificate (GETC)/Grade 9 (Std
- Experience: Appropriate experience in the operating of a high-volume switchboard, a messaging/ paging system and managing an enquiry/ helpdesk
- Competenc ies (knowledge/skills): Good communication (verbal and written) and interpersonal skills
- Excellent telephone etiquette
- Willingness to work under pressure, unsupervised and in a team environment
- Willingness to work shifts, including public holidays, week ends and overtime
- Computer literacy (MS Office: Word, Excel and PowerPoint)
Responsibilities
- Manage switchboard, email and telephonic enquiries, dispatching calls, taking and delivering messages, making announcements and paging staff over intercom
- Manage the facility helpdesk
- Effective telecommunication and support service to the facility
- Handl e all internal and external calls and general
How to apply
Application instructions from the official source
Applications are submitted online via www.westerncape.gov.za/health-jobs (click “online applications”).
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