IT Trainee
Vacancy at a glance
- Employer
- TWK Agri
- Location
- KwaZulu-Natal
- Pay or stipend
- Not provided in listing
- Closing date
- 12 Nov 2026
- Employment arrangement
- Associate
These details come from the listing data. Confirm them on the original advert before applying. An unspecified detail has not been verified and should not be assumed.
Overview
This role involves providing first-line technical support to users, assisting with hardware and software troubleshooting, configuring and deploying IT equipment, and supporting basic network maintenance. The role also involves maintaining accurate IT asset records, logging and escalating support requests, ensuring compliance with IT security requirements, and developing technical skills through ongoing training and mentorship.
Requirements
- Matric / Grade 12 Certificate
- Diploma or studies towards a qualification in Information Technology, Computer Systems Engineering, Information Systems, Network Administration, or a related IT field (advantageous)
- Previous IT support experience (advantageous)
- Relevant internships, practical training, or academic projects (advantageous)
- Basic understanding of computer hardware and peripherals
- Knowledge of Microsoft Windows operating system
- Knowledge of Microsoft 365 applications
- Understanding of networking fundamentals
- Knowledge of printers and mobile devices
- Basic IT troubleshooting skills
Responsibilities
- Provide first-line remote and technical support to users via the IT Helpdesk
- Assist with troubleshooting hardware, software, printer, and connectivity issues
- Log and update support tickets accurately on JIRA
- Escalate complex issues to IT Technicians when required
- Ensure compliance with company IT policies, standards, and security requirements
- Assist with IT asset deployment
- Set up, configure, and deploy desktops, laptops, printers, and mobile devices
- Assist with hardware upgrades and replacements
- Prepare equipment for new employees
- Perform routine equipment inspections and maintenance
- Assist with the installation and maintenance of network equipment
- Support basic troubleshooting of Wi-Fi, switches, and network cabling
- Monitor and report network faults
- Maintain IT asset registers and equipment records
- Assist with stock control and inventory management
- Ensure all equipment is correctly labelled and recorded
- Participate in technical training and mentorship programmes
- Develop skills in networking, Microsoft 365, cybersecurity, IT infrastructure, and end-user support
- Complete assigned training objectives and certification pathways
How to apply
Application checklist and CV advice
SpanSam application guidance — these tips supplement the original advert; they are not additional employer requirements.
For IT Trainee at TWK Agri, compare your qualifications and experience with each requirement in the original listing. Identify the examples from your work, studies or volunteering that demonstrate your suitability. State your actual responsibilities and achievements clearly; do not add skills or experience you cannot support.
Check the submission instructions
Use the application route shown above and confirm that the vacancy is still open on the original source. Check the closing date, location, reference number and any requested document format before submitting. If a detail is missing here, consult the employer’s advert rather than assuming it is optional.
Prepare the documents requested
Keep your CV contact details current and tailor your profile to this opportunity. Include supporting documents only as requested by the employer. Check whether the employer requires an online profile, a cover letter or answers to screening questions. Complete required fields accurately and review attachments before sending.
Check the opportunity-specific conditions
For graduate opportunities, check the eligible qualification, completion date and any stated work-experience limit. Prepare accurate study dates and describe relevant modules or projects where they support the advertised role. Distinguish completed qualifications from studies still in progress. If transcripts or proof of completion are requested, follow the advert’s instructions on when and how to provide them. Do not assume that every graduate programme accepts the same fields of study.
Explain how your experience fits
Read the responsibilities alongside the requirements before editing your CV. For each relevant skill, choose a concrete example that explains what you did, the setting in which you did it and the result. Use dates and qualification names consistently across your CV and application form. If you are applying for an early-career opportunity, relevant projects, practical training and volunteering can help explain your experience, but should be labelled honestly rather than presented as paid employment.
Keep the strongest relevant information easy to find. A short professional profile, clear section headings and readable bullet points help a recruiter locate your education, skills and experience. Avoid copying every phrase from the advert into your CV. Use the employer’s terminology only where it accurately describes your background. Do not include identity documents or private financial information in a public CV unless the verified application process specifically requests them through a suitable channel.
Review before you submit
Open your final attachments to check that the files are readable, the correct versions are included and your contact details are accurate. Where an application portal is used, check for a confirmation screen or email rather than assuming an upload completed successfully. If the advert requests a reference number in an email subject or application form, copy it exactly from the official advert. Submit through the stated route; sharing a CV in a social-media comment is not a substitute for applying.
Keep a record and protect your information
Save a copy of the advert and your submission confirmation. Use Mark as applied to track this opportunity in My Jobs. Verify the destination before sharing personal documents, and investigate requests for payment or sensitive financial information. SpanSam does not decide applications or guarantee interviews.
Prepare your free CVAbout this listing: SpanSam is an opportunity discovery service and is not the hiring employer unless explicitly stated. Application decisions and source-listing changes are controlled by the employer or institution.