Junior Desktop Engineer Internship
Overview
Cubix is offering a 12-month paid internship that provides hands-on experience in IT. Interns will learn, grow, collaborate, and make an impact in a dynamic environment, providing first-line and mid-level technical support to end-users.
Requirements
- Must be a South African Citizen
- Must have a National Senior Certificate (Grade 12)
- CompTIA A+ – CompTIA Network+ (N+) IT-related Diploma or Certificate in Information Technology, Computer Science, Systems Support, or a related field – Recommended
- Must have a clear criminal record
- Must have a clear ITC record
- Must be between the ages of 18 and 35
- Must NOT currently be employed or participating in another internship or learnership programme
Responsibilities
- Provide first- and second-line technical support for desktops, laptops, printers, software, operating systems, and other IT-related issues
- Diagnose, troubleshoot, and resolve hardware and software problems efficiently
- Install, configure, maintain, and upgrade operating systems, applications, drivers, and IT equipment
- Set up and configure new, rebuilt, or replacement PCs, laptops, and peripherals
- Provide printer support, including installation, configuration, troubleshooting, and escalation of unresolved issues
- Assist with antivirus, Windows security, WSUS, and backup remediation
- Manage service desk tickets from logging through to resolution
- Escalate complex technical issues to relevant internal teams or third-party vendors
- Support IT projects, including hardware upgrades, business moves, system deployments, and technology changes
- Assist with Active Directory and user account administration
- Ensure IT equipment is correctly configured, updated, secure, and compliant
- Create, maintain, and update desktop support procedures and technical documentation
- Provide professional and customer-focused support to end-users
How to apply
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