REF18999 Claims Administrator | Europcar | King Shaka International Airport
Overview
The purpose of the position is to ensure accurate investigating of claim-related queries, provision of feedback to stakeholders and processing of credit notes in order to support achievement of customer service and performance standards.
Requirements
- 2 years car rental and/or claims administrator experience
- NQF level 4 (Matric or equivalent)
- Computer literate with an intermediate level of comfort with Excel and Outlook
- A valid, unendorsed drivers’ license
Responsibilities
- Receive and resolve all claim-related queries/credit requests
- Resolving complaints from internal and external sources, including Social Media, Hello Peter and Twitter
- Managing the Claims Query Inbox and ensuring that queries are investigated and resolved within 24–72 hours
- Identifying patterns and trends with customer-related queries and implementing necessary corrective measures
- Compiling claim documentation, preparing credit requests and refunds for clients
- Processing all credit notes on Impress (Claims, Salvages, Third Parties)
How to apply
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