45hr Service Ambassador
Virgin Active South Africa (Pty) Ltd
Overview
The Service Ambassador is responsible for providing exceptional in-club member experiences using available tools and platforms across various areas. This role supports member retention through daily interaction and engagement.
Requirements
- Grade 12 Senior Certificate or NQF Level 4 equivalent
- Successful completion of Reception Academy
- Good understanding and knowledge of digital platforms
- Sound knowledge of Virgin Active exercise experiences
- Comprehensive understanding of the customer journey and desired customer experience
- Sound knowledge of club rules, operating standards and safety protocol
- Minimum of 12 months experience within a face to face customer facing role
- Proven ability to resolve member questions and queries
- Embody the business values
- People centric
- Passionate about exercise
Responsibilities
- Conduct Front of House Duties
- Control access into the facility
- Communicate and provide information to staff, members and prospective members
- Deliver on member needs and experiences from entry to exit
- Adhere to operational standards, and administration policies and procedures
- Deliver excellent customer service throughout the club
- Drive digital engagement with members
- Expose members to online or digital exercise offerings
- Build member relations
- Resolve complaints for each member or incident
- Engage members in fitness initiatives to increase retention
- Promote safe exercise and manage adherence to club rules and safety protocol
- Maintain cleanliness of the floor
How to apply
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