ACADEMIC OPERATIONS COORDINATOR
Overview
To coordinate, implement, provide support, and generally oversee the events and initiatives to enhance and improve the overall student experience. To manage assigned programmes, lecturers, and students through effective communication, liaison, and service delivery.
Responsibilities
- Manage student queries via IIE RC assist as an agent
- Resolve or assist with queries or requests on IIE RC Assist
- Sustain relationships with external service providers
- Escalate queries/requests within the campus communication protocol
- Capture and update student notes on SIS
- Attend and assist in departmental meetings
- Process academic queries/requests to ensure timely feedback
- Ensure admission criteria requirements are met
- Review Assessment Timetable in conjunction with Academic Operations Officers
- Assist with physical exam scripts
- Manage the administration of student data on SIS
- Manage deadlines for completion of data/spreadsheets for reports
- Document academic query/request processes and outcomes
- Compile graduation lists in conjunction with Academic Operations Officers
- Assist campus management and National with graduation
- Allocate Lecturers and students to respective groups
- Assist with students' and lecturers' orientation
- Assist with student letters
- Assist the team during all Internal and external audits
- Complete all operational administration duties/tasks as delegated by Managers
- Report deviations via academic query to the management
- Give input on the annual policy review process
How to apply
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