ICT Support – Schools
Overview
The IT Support person provides technical assistance and support related to computer systems, hardware, and software. They respond to queries, run diagnostic programs, isolate problems, and are the primary support person for the location of work.
Requirements
- ICT Diploma
- ITIL v3 Foundation
- 3 Years experience in Desktop/ICT support
Responsibilities
- Conduct daily checks on the IT infrastructure (LAN, WLAN, WAN, etc.)
- Install and coordinate the deployment of hardware, systems, and infrastructure
- Perform diagnostics and troubleshooting
- Monitor and manage device compliance and exposure
- Manage and execute patch management for servers and workstations
- Monitor network connectivity and communication systems
- Provide first-line support for Office 365 web and desktop applications
- Respond to service desk tickets promptly and within SLA
How to apply
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About this listing: SpanSam is an opportunity discovery service and is not the hiring employer unless explicitly stated. Application decisions and source-listing changes are controlled by the employer or institution.