Advancement Specialist
Zeitz Museum of Contemporary Art Africa
Overview
The Advancement Specialist at Zeitz Museum of Contemporary Art Africa will be responsible for developing, implementing, and growing the museum's membership programme. This role focuses on enhancing member acquisition, retention, and engagement through strategic communication, event planning, and relationship management while ensuring efficient membership operations and CRM administration. The specialist will collaborate across departments to integrate membership into the visitor journey and facilitate long-term member loyalty through philanthropy and advocacy.
Requirements
- 3-year bachelor’s degree or diploma or equivalent NQF level
- Minimum of 3 years’ work experience in related fields with management experience
- CRM, customer engagement, fundraising or loyalty programmes experience
- Database management experience
Responsibilities
- Support the delivery of the Museum's membership, patron, and corporate partnership strategy
- Drive member acquisition, renewals, and engagement initiatives
- Plan and coordinate exclusive members, patron, and corporate events and experiences
- Build and maintain strong relationships with members, patrons, sponsors, and corporate partners
- Support the growth and stewardship of corporate memberships and strategic partnerships
- Coordinate sponsorship activations and partnership benefits across Museum programmes and events
- Manage membership administration, CRM records, renewals, reporting, and event logistics
- Collaborate across departments to deliver exceptional member and partner experiences
- Collaborate with the Marketing and Communications team to develop and deliver campaigns promoting membership, patronage, and partnership programmes
- Create engaging content for member communications, including newsletters and promotional materials, ensuring brand consistency
- Identify opportunities to increase awareness and engagement of membership programmes across internal and external audiences
- Monitor and report on membership, sponsorship, and partnership performance, using insights to improve engagement and demonstrate impact
- Manage and maintain the Museum's CRM system and membership database, ensuring accurate records and reporting
- Oversee member and corporate partner invoicing and ensure timely financial processing and compliance
How to apply
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