After Sales Manager Kia South Africa (Pty) Ltd - IMFRG - Ballito
Overview
To plan, manage and monitor the implementation of all service workshop activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery.
Requirements
- 3 - 5 years' experience in a similar environment, of which at least 1 - 3 years' supervisory / team lead experience
- 0 - 1 year experience in a similar environment
Responsibilities
- Contribute to the development of the appropriate strategy and set targets within area of accountability.
- Define standard operating procedures (SOPs).
- Implement and manage end-to-end processes.
- Manage all operational risk and risk mitigation initiatives.
- Manage, prioritise, allocate, and quality control all related workshop processes to ensure repairs are done correctly and ensure time frames are met and risks are mitigated.
- Monitor and report on progress against operational plans and adjust where required.
- Monitor operational results and backlogs and make adjustments according to service delivery requirements.
- Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
- Resolve problems by applying the necessary discretion and guidelines.
How to apply
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