Assessing administrator
King Price Group
Overview
Provide administrative and operational support to the Assessing function, ensuring that claims and related assessment processes are coordinated accurately, efficiently and within agreed turnaround times.
Requirements
- Matric
- Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel
- 2 years’ client service experience, including handling client complaints
- Administrative experience
Responsibilities
- Provide administrative support throughout the claims assessment process.
- Review documentation for completeness before assessments are arranged or processed.
- Request outstanding information from claims consultants, service providers, brokers, clients or other relevant parties.
- Assist with queries relating to the status of assessments.
- Handle client complaints, concerns and challenging interactions professionally.
- Manage and respond to queries relating to drivable and non-drivable vehicles.
- Coordinate vehicle rental arrangements for clients in line with policy cover.
- Keep clients informed of repair progress and any changes that may affect the claim.
- Follow up proactively on delays with repairers, assessors, rental providers and other service providers.
How to apply
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