AssureCloud Contact Centre Agent, Midrand
Overview
We are seeking a proactive and customer-focused Contact Centre Agent to join our team. In this role, you will serve as a key point of contact for both clients and internal stakeholders, providing professional, efficient, and solutions-driven support, ensuring a seamless customer experience while supporting service delivery across our laboratory and testing operations.
Requirements
- Matric (Grade 12)
- Qualification or basic training in Microbiology, Chemistry, Biotechnology, or Food Technology – advantageous
- 1–2 years’ experience in Contact Centre / customer service environment
- Sales administration or client support role
- Experience in a laboratory, food safety, or testing environment – advantageous
- Strong communication and interpersonal skills
- Customer-focused with a service-driven mindset
- Ability to multitask and manage competing priorities
- High attention to detail and accuracy
- Problem-solving ability with a proactive approach
- Good organisational and time management skills
- Computer literacy (MS Office; CRM systems advantageous)
- Professional, confident, and approachable
- Team player with a collaborative mindset
- Adaptable and able to work in a fast-paced environment
- Resilient and able to handle pressure effectively
- Positive attitude with strong work ethic
Responsibilities
- Provide professional support to customers regarding microbiology, chemistry, and diagnostic testing services
- Handle customer queries, requests, and complaints efficiently and professionally
- Ensure all enquiries are responded to accurately and within agreed timeframes
- Deliver a high standard of customer service at all times
- Build and maintain strong relationships with clients, suppliers, and internal teams
- Proactively follow up with clients to identify service needs and opportunities
- Support internal stakeholders, including the sales team, with queries and information
- Prepare and send quotations to clients
- Capture, update, and maintain accurate customer information on the CRM system
- Assist with lead follow-ups and service-related communication
- Work closely with microbiology, chemistry, and diagnostic teams to stay informed on services and updates
- Ensure alignment between client requirements and internal service delivery
- Support coordination of requests between departments
- Manage reception duties and professionally welcome clients
- Handle general administrative tasks and ad hoc duties as required
How to apply
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