Business Requirements and Change Analyst
Shoprite
Overview
The Business Requirements & Change Analyst is responsible for eliciting, analyzing, and documenting business requirements with a strong focus on in-store operational processes and the effective use of POS and ERP systems. This role acts as a key link between business stakeholders, store operations, and IT delivery teams, ensuring that solutions are practical, usable, and aligned to operational realities.
Requirements
- Relevant qualification in Business Analysis, Information Systems or a related field
- 3-5 years’ experience in business analysis and/or change-related roles
- Retail, FMCG, or operational business experience is advantageous
- Business analysis or change management certification is beneficial
Responsibilities
- Extracting, analyzing, validating, and documenting business requirements in collaboration with business and operational stakeholders
- Developing clear and structured documentation, including Business Requirements Documents (BRDs), functional requirements, process flows and business rules, use cases and acceptance criteria
- Analyzing existing as-is processes and defining to-be processes aligned to business objectives
- Ensuring requirements are complete, traceable, and ready for discussion with the IT delivery team
- Supporting User Acceptance Testing (UAT) by clarifying requirements and validating outcomes
- Building a strong understanding of in-store operational processes, including the use of POS and ERP systems
- Identifying process gaps, inefficiencies, and risks, and recommending improvements
- Assessing the impact of system and process changes on business users and store operations
- Supporting structured change management activities, including change impact assessments and updates to operational procedures
How to apply
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