Catering Manager - Western Cape
Overview
Eat Fresh is seeking an experienced Catering Manager to lead and manage catering operations, ensuring exceptional food quality, service delivery, and compliance with health and safety standards while driving operational excellence and client satisfaction.
Requirements
- Minimum Grade 12
- Relevant catering, hospitality, or food service qualification preferred
- Minimum 3–5 years’ experience in a catering or food service management role
- Proven experience managing teams in a high-volume food environment
- Sound knowledge of food safety, hygiene, and health & safety legislation
Responsibilities
- Manage the day-to-day catering operations to ensure consistent, high-quality food and service delivery
- Ensure full compliance with food safety, hygiene, health and safety, and statutory requirements
- Implement and maintain HACCP systems, food safety audits, and corrective actions
- Plan, cost, and manage menus in line with client expectations, nutritional guidelines, and budget targets
- Monitor food quality, portion control, presentation, and service standards
- Control food, labour, and operational costs to achieve agreed financial targets
- Prepare and manage operational budgets, forecasts, and cost reports
- Manage stock ordering, storage, rotation, and wastage control
- Liaise with suppliers to ensure quality, pricing, and delivery standards are met
- Recruit, train, schedule, and manage catering staff
- Conduct performance management, coaching, and disciplinary processes
- Ensure accurate completion of payroll inputs, timesheets, and staff records
- Build and maintain strong client relationships through regular communication and service reviews
- Handle customer complaints professionally and implement corrective actions
- Ensure cleanliness, maintenance, and correct use of catering equipment and facilities
- Conduct regular site inspections, risk assessments, and compliance checks
- Implement continuous improvement initiatives to enhance service quality and efficiency
- Ensure all company policies, procedures, and brand standards are followed
- Complete required operational, financial, and compliance reporting accurately and on time
How to apply
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