Client Success Manager - Sandton
Vacancy at a glance
Confirm details and submission instructions on the original advert.
Overview
As a Client Success Manager, you will own a portfolio of mid-market and enterprise technology clients and be directly responsible for growing revenue within that book of business. This role involves identifying upsell opportunities, re-engaging dormant accounts, introducing clients to new products, and making strategic pricing decisions.
Requirements
- Excellent academic results (matric and university transcripts required)
- Professional degree preferred — CA, BCom, LLB, or equivalent
- Minimum 2–3 years of experience in a commercial, client-facing, or professional environment
- Proven track record in sales, account management, or client success
Responsibilities
- Identify and execute upsell opportunities within your client portfolio
- Introduce clients to new products and re-engage dormant accounts
- Build deep, trusted relationships with key decision-makers
- Make strategic decisions with and for your clients
- Own pricing decisions on client rollouts and large projects
- Act as the senior point of escalation for your clients
- Work alongside Account Managers and Compliance teams to resolve service issues
Prepare for this opportunity
SpanSam guidance · Practical advice based on this listing, not additional employer requirements.
Match your background to the requirements
Compare the qualification named in the requirements with your completed studies. Use the exact qualification title and completion date in your CV. If your studies are still in progress, say so clearly. Check the source before assuming that a different qualification will be accepted.
Check the type and length of experience requested. Make relevant roles easy to find with consistent start and end dates, then explain your own responsibilities. Label internships, practical training and volunteering accurately so the recruiter can distinguish them from other employment.
Use the duties to tailor your CV
For Client Success Manager - Sandton, use the responsibilities above to decide which examples deserve space in your application. Choose a relevant task or project, explain what you personally did and describe the outcome. Use a measurable result where you have one, without inventing figures or sharing confidential information.
You do not need to repeat the whole advert in your CV. Help the reader connect your evidence to the advertised work. If you have not performed a duty before, describe relevant learning or transferable experience honestly rather than presenting it as a task you have already done.
Plan your submission
Check the original application page before preparing your final submission. If it uses a portal, review the required fields and file formats, complete each required step and look for a submission confirmation. Uploading a CV or creating a profile may be only part of the process.
Before applying, consider the advertised workplace and employment arrangement. Check any practical conditions that affect your availability with the employer rather than relying on another vacancy with a similar title.
About this listing: SpanSam is an opportunity discovery service and is not the hiring employer unless explicitly stated. Application decisions and source-listing changes are controlled by the employer or institution.